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Troubleshooting and Repair | Refrigerated Incubator TMLR-200

Identifying Common Issues, Quick Fixes, and When to Seek Professional Assistance

Applicable Models:

TMLR-200  

 

Problem: Battery Alarm still occurs every 7 days, even after being acknowledged and reset.

  • Cause:
    The backup battery's voltage may be low, indicating the need for a replacement.
  • Fix:
    Replace the backup battery with the following part:
    Part Number: 70320 - Sealed Lead Acid Battery Backup (12V 9.5A).

Problem: Unable to acknowledge the alarm.

  • Cause:
    The chamber may still be in an alarm condition. Alarms cannot be acknowledged until the underlying issue is resolved.
  • Fix:
  1. Confirm that the chamber is no longer in an alarm condition. Resolve any issues causing the alarm.
  2. Muting the alarm will temporarily silence it for 15 minutes but will not clear the condition.
  3. After resolving the issue, press and hold the alarm acknowledgment button for 10 seconds to fully acknowledge and clear the alarm.

Problem: Noise or Vibrations

  • Cause: Loose components or the compressor working harder than normal.
  • Fix:
    1. Inspect the cabinet for loose screws or components and tighten as needed.
    2. Check that the condenser fan and internal air circulating fans have not come loose.
    3. Check if the cabinet is on a stable surface and adjust as necessary.
    4. If the noise persists, consult a technician to inspect the compressor or fans.

Problem: Data Logging Issues

  • Cause: USB not detected or network not configured properly.
  • Fix:
    1. Ensure the USB stick is inserted correctly and has sufficient space for data.
    2. Verify the MAC address is registered with your IT department if using remote logging.
    3. Check that the STAR X controller is configured for data logging and displaying the correct date and time.

Problem: Temperature Fluctuations

  • Cause: Sensors may be dirty, misaligned, or faulty.
  • Fix:
    1. Inspect and clean the temperature sensors to remove dust or debris.
    2. Recalibrate the temperature settings via the calibration menu.
    3. If the issue persists, replace the faulty sensor with the appropriate part.

📞 Contacting Thermoline for Product Information and Support

When reaching out to Thermoline for product information, please have the Serial Number and any other relevant details on hand. The serial number can be found on a white sticker, typically located near the power IEC socket.

For assistance, contact Thermoline Service:

Having this information ready helps us provide efficient and accurate support.