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Troubleshooting and Repair | Climatron

Common Issues and How to Resolve Them

Applicable Models:

CLIMATRON-520-DL
CLIMATRON-520-DL-H
CLIMATRON-110-DL
CLIMATRON-110-DL-H		 CLIMATRON-520-SL
CLIMATRON-520-SL-H
CLIMATRON-110-SL
CLIMATRON-110-SL-H

🔍 Need More Information?

📂 Getting Started

📦 Setup & Installation

⚙️ Operating Procedures

🧰 Maintenance & Cleaning

📜 Warranty & Support

 

Problem: I cannot acknowledge the alarm.

  • Cause:
    The chamber may still be in an alarm condition, preventing the alarm from being acknowledged. Muting the alarm only temporarily silences it for 15 minutes.

  • Fix:

    1. Check and resolve the alarm condition within the chamber.
    2. Once the issue is resolved, press and hold the alarm acknowledgment button for 10 seconds to properly reset the alarm.

Problem: Battery Alarm still occurs every 7 days, even after being acknowledged and reset.

  • Cause:
    The voltage of the backup battery may be low, causing the alarm to reoccur.

  • Fix:

    1. Inspect the backup battery's voltage level.
    2. Replace the backup battery if its voltage is insufficient.

Part Number: 70320 - Sealed Lead Acid Backup Battery (12V 9.5A)

Problem: The Climatron is not cooling to the desired temperature.

  • Cause: Several factors can contribute to inadequate cooling:

    • Incorrect temperature settings.
    • Ambient room conditions affecting performance.
    • Calibration offsets.
    • Heat output from internal lighting.

  • Fix:

    1. Verify that the temperature set point is within the specified range for your Climatron model.
    2. Ensure the ambient room temperature and humidity are within acceptable limits for optimal operation.
    3. Check the calibration settings to confirm there are no unintended offsets.
    4. If the Climatron is equipped with internal lighting, be aware that it can increase internal temperatures. Adjust the cooling settings accordingly.

Problem: The Climatron's internal lighting is not functioning.

  • Cause: Possible reasons include:

    • Faulty light bulbs or LEDs.
    • Issues with the lighting control system.
    • Electrical connection problems.

  • Fix:

    1. Inspect the light bulbs or LEDs for signs of burnout or damage; replace if necessary.
    2. Check the lighting control settings to ensure they are configured correctly.
    3. Examine electrical connections for loose wires or faulty components.
    4. If the issue persists, consult the user manual or contact Thermoline support for further assistance.

Problem: Humidity levels within the Climatron are not reaching the set point.

  • Cause: Potential causes include:

    • Insufficient water supply to the humidification system.
    • Clogged or malfunctioning humidifier components.
    • Incorrect humidity settings.

  • Fix:

    1. Ensure the water reservoir is filled and that the water supply line is unobstructed.
    2. Clean or replace humidifier components as needed to maintain proper function.
    3. Verify that the humidity set point is correctly programmed into the control system.

Problem: The Climatron displays error codes or alarms.

  • Cause: Error codes can result from:

    • Sensor malfunctions.
    • System faults.
    • Environmental conditions outside operational parameters.

  • Fix:

    1. Refer to the Climatron user manual to interpret specific error codes.
    2. Perform a system reset if recommended.
    3. Inspect sensors and system components for faults.
    4. Contact Thermoline support if the issue cannot be resolved through standard troubleshooting.

📞 Contacting Thermoline for Product Information and Support

When reaching out to Thermoline for product information, please have the Serial Number and any other relevant details on hand. The serial number can be found on a white sticker, typically located near the power IEC socket.

For assistance, contact Thermoline Service:

Having this information ready helps us provide efficient and accurate support.